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| eBid Helpdesk : Contact Support |
| 98% of the support emails we receive can be answered by reading the eBid Support Forums or our FAQ Pages. For this reason we will not reply to any emails that are already answered within our Forums or FAQ. Please read our Forums and FAQ pages first before sending us a message using the form at the bottom of the page. |
| Please Read before Contacting Us |
The successful buyer or seller is not answering my emails
Please leave appropriate feedback for the user.
If a user receives 2 negative feedbacks in a row or negative 1 overall
we will automatically be alerted to this and will review the users
membership at eBid. We monitor all negative feedback and will take appropriate action.
The auction fell through. How do I go about getting a refund for fees incurred?
If you opted for a Gallery featured listing and the transaction is not
completed eBid will refund the Gallery featured fee
in line with our Gallery featured fee of 'no sale no fee'.
Please provide us with the username, auction ID number and the text of the
feedback you have left them
and we will review.
However, if you have opted for a featured listing which is at a premium and
space is limited, if the successful bidder backs out, you need to take this
up with the bidder
I do not have a debit or credit card how can I sell?
Unfortunately, as in all walks of life, you get the occassional 'bad
apple'. We need to keep them off the site.
A debit/credit card security validation check is necessary to improve security.
Upgrade Your Account Now by clicking on the 'Upgrade your account link'
My Items have been removed. Why?
Members listing inappropriate items for auction will have the item removed
without warning. See below
Copies/Replicas
Please understand that these measure are there for your protect as well as
eBid's. Relevant authorities are monitoring auction sites and are starting
to prosecute users that abuse venues such as online auction sites to sell replicas and copies.
We are working closely with these authorities and again, the removal of the
items is protecting you
Multiple listings
It is not fair on other members to show row after row of the same identical
item. If you want to list multiple identical items please list as a Dutch
Auction
Ads/Promotions,'Get rich schemes' and 'do not bid'
We will remove listings encouraging 'dollarblast Ads, quickrich schemes, links on how to get goods cheaply, Advertisements etc
Blatantly advertising a 3rd party (own web site) sites under the 'umbrella' of an auction listing
This has an adverse effect on the entire community. It drives traffic away
from the members listed auctions to the website linked in the text of the
auction and is not only unethical but has a detrimental effect on the whole
community
Terms and Conditions -Your Conduct
You are solely responsible for the contents of your transmissions through the service. You must ensure that your participation in the selling or buying of items does not violate any applicable laws or regulations. By this we mean that you must check that you entitled to sell or buy the relevant item and that you are not prohibited from doing so by any law or regulation. In particular, you may not sell or buy property which requires a written contract, which is illegal, which requires a licence to buy or sell (for instance firearms, alcohol or pharmaceutical drugs) or which requires you to obtain an export licence.
I cannot access my account
If you have repeatedly listed inappropriate items it is likely that you have been suspended.
See our Terms and Conditions that you signed up to when you first registered via the registration page
eBid' Rights To Terminate.
You agree that eBid, in its sole discretion, may terminate any auction or use of the service immediately and without notice if (a) eBid believes that you have acted inconsistently with the spirit or the letter of this Terms of Service or (b) if eBid believes you have violated or tried to violate the rights of other users.
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